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Frequently asked questions

A little clarity before you commit.

From your first property link to your Private Client access, here are the things buyers ask us most.

Property checks

What we do, where we work and how to get started.

What does TrueCasa do?

We provide independent property checks, remote viewings and evidence-led reports for people buying in Spain. Send us a listing and we can help you understand the property’s condition, surroundings and practical details before you commit. Compare our services.

Which areas do you cover?

Our current inspection area runs from Motril to Marbella. For properties elsewhere in Spain, contact us with the location before choosing a service so we can discuss availability.

Can you help if I am buying from abroad?

Yes. Remote viewings and property reports help you assess a property when you cannot visit yourself. Our findings can help you decide whether to travel, ask further questions or remove a property from your shortlist.

What will I see in a report?

Reports bring together practical findings, scores, photographs and video evidence. Depending on the property, checks cover condition, natural light, noise, views, parking and community surroundings. See a sample report for the format.

Does a buyer inspection replace specialist or legal advice?

Our reports help you understand the property itself and complement the work of your lawyer. If a finding needs specialist investigation, discuss the appropriate follow-up before proceeding. A buyer inspection should not be treated as a guarantee that a property has no defects.

When can an inspection take place, and how long will it take?

On-site inspections can be scheduled only after the three-day trial has ended and payment has been successfully taken. Timing depends on workload and coordination with the agent’s diary. Send us the property details to discuss scheduling; we do not publish a fixed turnaround guarantee.

Your trial & payments

Clear answers before you choose your plan.

How does the three-day free trial work?

Choose a plan and enter the email address you want to use for Private Client access. A payment method is required, but no charge is made that day. During the three-day trial, you can preview any five completed TrueCasa inspections across Property, Rental and Business. The limit is shared across all three areas. Your chosen plan starts automatically when the trial ends unless you cancel beforehand.

What will I be charged after the trial?

TrueView costs €60 per month. The first €60 payment is taken after the three-day trial, followed by monthly payments. You can cancel at any time without a cancellation fee. See the three TrueView services before choosing.

How do I cancel before my trial ends?

Sign in using your payment email, open My access and select “Cancel trial and future payment” before the trial ends. Once cancellation is confirmed, no payment will be taken and you can continue viewing your selected reports until the trial ends. If cancellation fails, contact info@truecasa.es before the trial end date.

Can I cancel after the trial?

Yes. Sign in to My access and cancel at any time. There is no cancellation fee. Future monthly renewals stop, and your access continues until the end of the period already paid for.

Who handles the payment?

Payments are processed through Stripe checkout. Use the email address you want linked to your TrueCasa access, and check it carefully before completing checkout. For a payment or receipt question, contact TrueCasa with the email used at checkout.

Access & support

Signing in, sharing access and getting help.

How do I sign in to my reports?

Use Private Client sign in with the email used at checkout, then follow the secure link sent to that inbox. Check your spam or junk folder if it does not arrive. If you still cannot access your reports, get in touch.

Can my buying partner use the reports too?

Yes. Access for you and one other person is included. The primary client can nominate a buying partner in My access. They receive their own email verification invitation and use their own email address to sign in.

Can I read the website in another language?

Use Español, Français or Nederlands at the top of the page to open it through Google Translate. This is automatic translation. If any wording is unclear, ask us to clarify it before choosing a service.

How do I ask a question or send a property link?

Use our contact form or email info@truecasa.es. Include the property link, location and what you would like help with so we can point you towards the right next step.

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